FREQUENTLY ASKED
QUESTIONS

At Black Phlox we pride ourselves on a variation of wax choices. From 100% organic soy to coconut blends and much more!

All of our fragrances have an IFRA rating from the original manufacturer. Please see ifrafragrance.org for more detailed information. Feel free to reach out to our customer service department for specific information regarding one of our ingredients or scents. https://ifrafragrance.org/

Great question! Customers may upgrade vessels and services up to 3 business days before their event. All customers must use the same style of vessel.

Due to the nature of these products and for safety of all participants, Black Phlox does not hold parties with participants under the age of 12. Proper identification may be required.

Yes, we pride ourselves on safety first. All partiicpants must practice local, state, and federal regulations including social distancing, when applicable. - Heightened cleaning protocol. We frequently sanitize common surfaces. Social distancing. Establish practices to encourage social distancing. This may include limiting the number of participants allowed to participate at one time. Change operations. Look for ways to minimize social interaction. E.g., curb-side pick-up, new technologies, reconfiguring lay-outs, or discontinuing certain practices. -We consitiently train employees on best practices. Make sure your employees are washing their hands and understand other protocols you are putting in place to minimize risks. -Requiring face masks. Based on local and state ordinances, we may require patrons and employees to wear masks. This is especially good idea if social distancing is difficult. -Taking temperatures. This is permissible, as long as it is done for all participants.

Most candles will not lose their scent if left untouched for a long period of time. Actually, the longer they cure or are left in a warm, dry place, away from direct sunlight, the better the scent or scent throw.

Your item will usually be shipped within 7-10 business days to ship and you should receive your package within 2-3 business days, depending on your zip code.

Your credit/debit card will be charged at the time of purchase.

Unfortunately, we do not offer international shipping. We currently only ship within the United States.

Of course! Any questions, comments, or concerns can be addressed by simply contacting us at info@blackphlox.com.

We do offer gift shipping and will include a personalized note from the sender. You will have the option to send as a gift at checkout.

Once your order has shipped, you will receive an email confirmation with tracking information.

If you are not satisfied or happy with your purchase, we will definitely work with you to resolve the issue. Please contact us at info@blackphlox.com.

We do understand that accidents can happen during the shipment process. If your candle arrives damaged or broken, a claim must be filed with the USPS prior to a replacement being sent. Please send proof of damage to info@blackphlox.com and we will start the claim process. Black Phlox is not responsible for lost or stolen packages. You will need to file a claim with the USPS.